Physical Goods Policy Duration:
The Physical Goods return policy applies for 30 days from purchase. After 30 days from purchase, refunds or exchanges cannot be authorized.
Non-Exchangeable & Non-Returnable Goods:
The following items are non-returnable/non-exchangeable under any circumstance due to intellectual property delivery or safety reasons:
● Perishable goods e.g., supplements
● Paper-based products
● Intimate wear
● Gift cards
● Digital products including downloadable fitness, nutrition or health programs
● Challenges, membership site and app-based programs and services
● Custom Coaching programming
Condition Of Goods:
Eligible return items must be in an unused state, in the original packaging, and in the same condition it was received.
Proof Of Purchase:
For eligible items to be returned or exchanged, proof of purchase is required. DO NOT send your purchase back to the manufacturer.
On receipt and inspection of the returned item, you will be sent an email to notify you of the receipt of your item, plus the status of your refund (Approved or Denied).
Approved refunds will be processed back to the original method of payment. Most refunds are received on the original payment method within 5-10 days after the refund has been issued by Sara Jo Fountain Health Coaching LLC. Please wait a full 10 days after receiving an email with your refund status before contacting Sara Jo Fountain Health Coaching LLC or your bank regarding your refund. If you do not see your refund after 10 days from the date of your refund confirmation, please contact: email@example.com for support. We will be glad to assist you.
Sale items are final and are ineligible for return or exchange.
Defective or damaged items may be exchanged.
We cannot guarantee that we will receive your return/exchange; therefore, please use a tracking or insured mailing service when returning items to us.